Brian D'Agostino
- Total activity 75
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Activity overview
Latest activity by Brian D'Agostino-
Brian D'Agostino created an article,
Hours of Operation and SLA's
Hours of operation: The helpdesk staff provides support during regular business hours, Monday through Friday, from 7am to 5pm PST. First Response to Resolution time: Incoming issues can be handle...
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Brian D'Agostino created an article,
Zoom Configuration
Step 1 As LSC admin: Enable Zoom for VRI at the company level Go to Configuration -> Company -> Integrations -> edit Zoom and follow the steps in the wizard Step 2 Create Zoom Configuration Po...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 4.0.0
New Feature - Video Conferencing: Connect up to 4 participants for OnDemand or Scheduled calls Participants can be added at any time by both Interpreter and Requestor Add users by link, SMS, or em...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 3.4.0
● Rollup Notifications Reduce message fatigue by rolling up common notifications into a single email ANY role can act on. Get more productive with fewer emails. ● Appointment Form Customizati...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 3.0.0
Features included: Custom Forms Our largest feature to date. Custom forms allows LSCs to completely customize how data is collected , and reported on, across the entire application. Add fields...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 2.5
Features included: Auto-Broadcasting Fully automate your scheduling workflow. Automatically broadcast appointments to your best resources, and automatically confirm the first to accept. Scale...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 2.4.2
Features Included: Currency Control System wide support for international currencies driven from system level settings. CSV Updates for Account Reporting Additional columns added included accura...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 2.4
Features included: • Scheduled OPI/VRI Provides the ability to pre-schedule calls for OPI or VRI. Scheduled calls ensure an interpreter will be available to provide interpretation in iOS, Andro...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 2.3
Features included: Role Management - ability to assign application permissions to an administrator Custom Roles - ability to save those permissions to a custom role for easy assignment of permissi...
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Brian D'Agostino created a post,
WEB RELEASE VERSION: 2.1.1
Major Items Release: [Mobile][Web] MultiAccount [Appointments] Change minimum appointment time limit [Enhancement] LSPADMIN Advanced Routing for Crowd Interpreters WEB] Bidirectional permissions i...