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Appointment Conflicts Flyout Explained

The Appointment Conflicts Flyout is designed to notify appointment creators of existing appointments that might conflict with one they are currently creating.

 

When Root/LSC Admins, Requestor Admins, or Requestors create an appointment that is identified as a conflict, the flyout will appear on the right. The flyout will display all existing appointments with identified conflicts.

mceclip0.png

 

When conflicts are found, we mark each field identified as a conflict with the symbol: mceclip1.png

 

mceclip2.png

 

Criteria

There are 5 fields considered when detecting an appointment conflict:

  • Account dropdown
  • Requestor dropdown
  • Location
  • Date/Time
  • Consumer

 
While each of the fields are taken into consideration, only certain combinations of overlapping fields will trigger the appointment conflict notification. 
 
The conflict flyout will be shown if the following field combinations overlap:

  • same date/time, requestor, and account
  • same location, date/time, requestor, and account
  • same consumer, date/time, and account
  • same consumer, date/time, requestor, and account
  • same consumer, location, date/time, and account
  • same consumer, location, date/time, requestor, and account

For more information on Appointments, click HERE

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