As an LSC Administrator, get a quick view of which interpreters are currently online, and which languages you have coverage for.
Open/Close the flyout from the hamburger menu in the header of the platform
View the language coverage by toggling to the Language tab
In the Interpreters tab- view online interpreters, and see high-level stats for each interpreter
- Total Calls
- ASA (average speed of answer)
- AICT (average interpreter connect time)
- BC (bad calls- i.e. calls that are not connected for any reason)
When an interpreter is facilitating a call, the flyout will show a phone icon for interpretation calls and a headset icon for operator calls.