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View Online Interpreters

As an LSC Administrator, get a quick view of which interpreters are currently online, and which languages you have coverage for.

Open/Close the flyout from the hamburger menu in the header of the platform

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View the language coverage by toggling to the Language tab

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In the Interpreters tab- view online interpreters, and see high-level stats for each interpreter

  • Total Calls
  • ASA (average speed of answer)
  • AICT (average interpreter connect time)
  • BC (bad calls- i.e. calls that are not connected for any reason)

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When an interpreter is facilitating a call, the flyout will show a phone icon for interpretation calls and a headset icon for operator calls.

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