Follow

Appointment Auto-Broadcasting - Interpreter Priority List

When Auto-Broadcasting is enabled for an appointment, control which eligible interpreters will be invited or prioritized through auto-broadcasting, as well as which interpreters should not be invited.

These lists are configured at the Account level by an LSC Admin.

Interpreter Broadcasting List

Interpreters saved in the prioritize list will form the 1st batch during the auto-broadcasting phase.  To update the list, navigate to the Account Viewer > Appointments tab.

mceclip0.png

LSC Admins can enable this feature per account.  To enable, click Edit, and in the pop up window click the box for ON.  Add the desired interpreters to the list, and select one of the following modes:

  • Prioritize - include these interpreters first during the auto-broadcasting process before inviting other eligible interpreters
  • Broadcast Only - include ONLY these interpreters during the auto-broadcasting process

Interpreter Do Not Broadcast List

If there are interpreters that should not facilitate appointments for a particular account, add them to the Interpreter Do Not Broadcast List. 

To update the list, navigate to the Account Viewer > Appointments tab.  To enable, click Edit, and in the pop up window click the box for ON.  Add the desired interpreters to the list, and click save.

mceclip1.png

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk