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Rates Overview - Setting Up Special Rates, Delivery Types and Service Types

Special Rates

Special Rates correspond with Schedules within the Boostlingo platform. When a Schedule is set (such as After Hours or Weekends), it can then be applied within the Special Rates section of the standard rate card.

One can set special rates to add an extra amount to the standard rate on a per-minute/hour interval if an appointment or call falls within a certain schedule. Additionally, a new standard rate can be applied with new parameters, such as rounding and minimums, if an appointment or call falls within one or more schedules.

Note: if multiple special rates are applied and overlap one another, the higher priority rate will take precedence.

 

Language 1(s) and Language 2(s)

Fields labeled “Language 1(s)” and “Language 2(s)” are interchangeable. In most cases, your clients will be requesting an interpreter from one language to another,  for example: English Spanish or German French.

These fields are bi-directional within the Boostlingo platform. This means the client can input “Language 1” to “Language 2”, or “Language 2” to “Language 1” and Boostlingo will apply the same rate. 

Furthermore, you can customize various language groupings and couple them with different delivery and service types.  Expanding on the example above, I can create a variety of language combinations and apply a different rate to each (see examples below).

  • ALL ALL
  • English Spanish, German, and French
  • English and Spanish German and French

 

Delivery Types

These are the means by which the interpretation service is provided to the client.  The same rate can be applied across numerous delivery types, or alternatively different rates can by applied for different delivery types.

For example, On-Demand Video Remote Interpretation (VRI) services can have one rate, whereas rates for Onsite appointments can be applied in a different rate card.

There are nine (9) different delivery types that can be added to a rate card:

  • Onsite Consecutive
  • Scheduled Video Interpreting – Scheduled Video Remote Interpretation (VRI)
  • Scheduled Telephonic – Scheduled Over-the-Phone Interpretation (OPI)
  • Onsite Simultaneous
  • Onsite Wisper
  • On-Demand Video Interpreting – On-Demand Video Remote Interpretation (VRI)
  • On-Demand Telephonic – On-Demand Over-the-Phone Interpretation (OPI)
  • Onsite – Scheduled Onsite appointment
  • Third Party Platform – Zoom or other third-party application

 

 

Service Types

Each rate can be associated with a specific industry in order better organize rates which may have the same language pairing and delivery types but serve different purposes. By default, this field will be set to include all service types when creating a rate. However, this can be toggled off in order to select only certain industries.

 

Industries that are selectable within the Service Types field include, but are not limited to, the following:

  • Business
  • Community
  • Court
  • Education
  • Insurance
  • Legal (both certified and non-certified)
  • Medical (both certified and non-certified)
  • Sports
  • Travel/Hospitality

For example, I would like to create two rates cards with the following configuration:

Rate Card 1:

  • Language 1(s): English
  • Language 2(s): French
  • Delivery Types: On-Demand Telephonic

Rate Card 2:

  • Language 1(s): English
  • Language 2(s): French
  • Delivery Types: On-Demand Telephonic

However, I would like to set differing standard and daily rates for the two aforementioned rate cards. Service Types would allow one to assign Rate Card 1 to a certain industry that corresponds with the nature of the call or appointment, and Rate Card 2 to a dissimilar industry.

 

Note: The Service Type list provided within the rate card does not correspond with appointment service types. Please see Appointments documentation for further insight into appointment service types.

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