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Zoom (For Clients) - Suggestions

The following are suggestions to provide a more seamless experience with an interpreter while in a Zoom virtual meeting:

 

Waiting room disabled: After connecting to a Zoom virtual meeting, ensure that the Waiting Room feature is set to disabled. This will remove a barrier of entry that may prevent the interpreter from joining the meeting. More information on how to disabled this feature can be found here.

 

Add interpreter to the call first: Consider adding the interpreter to the virtual meeting prior to the other party joining the meeting. Those that speak limited English may find it soothing to have someone in the virtual meeting from the beginning who can help them communicate.

 

Avoid cross-talk: Cross-talk can make it difficult to track what is happening and understand what is being conveyed during a virtual meeting. Consider pausing for a moment to allow a clear break when speaking or listening to the interpreter. This eliminates any overlapping conversations that may be difficult to track.

 

Conducting a test? From time-to-time, you may want to conduct a test to ensure that the audio/video settings are correct. Once connected with an interpreter, simply mention that you are conducting a test call and attempt to end the dialog within the first 30 seconds.

 

Availability

  • Language Availability: 250-plus
  • Hours of Operations:
    24 hours a day, seven days a week, 365 days a year.
  • Note: Select languages are only supported between the hours of 8 am – 8 pm

Monday-Friday (EST). More information regarding these select languages can be found here.

 

After-Hours Availability

Please note that audio interpreters are available 24 hours a day, 7 days a week. For select languages are only supported between the hours of 8 am – 8 pm Monday-Friday (EST). More information  regarding these select languages can be found here.

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