Who do I contact?
Support: If the platform isn’t behaving normally or as intended.
Account Manager: how to use the platform, or any enhancement requests
Who should contact tech support?
Staff at the LSP/LSC (LSC Admins). Ideally, interpreters will reach out to your staff. You will determine if the issue can be resolved in house, or if it needs deeper investigation.
How to contact the tech support team
By ticket request: Click the 'submit a request' link at the top of this page.
If you reach out, please include:
- What you were trying to do
- The steps you took
- What happened: was there an error message? what did it say?
- Screenshots, call IDs, appointment IDs, account names, any details to help locate and resolve the issue.