Routing is in the hands of your LSP administrators. They choose how calls are received, what devices can be used and what languages and service types are available.
In order for an Interpreter to service customers his/her permissions must be created before calls can be routed.
To do this log into Boostlingo as a LSP administrator. Navigate to Interpreter Management, select the Interpreter you'd like to update and open the Permissions dialog.
- Communication type: Does this interpreter only do telephonic, VRI, or both
- Lang From/To/Service Type: Select your From/To and service type then click ADD(remember Interpreters are certified in single Lang directions and these must match when placing a call) i.e. English -> Spanish and Spanish -> English both need to be setup
Once complete click save and now calls can be routed.