No interpreters are available for an appointment

Issue: No interpreters (or not all of them) are available when trying to add interpreter to an appointment 

When adding interpreters from the list of interpreters existing in your pool, you will only see those interpreters whose permissions are matching language pair and service type specified for this appointment.

To check that permissions are set correctly - navigate to Configuration -> Interpreters -> Permissions. Make sure that “In person” communication type is checked and language pair and service type is added.

If everything is set correctly and the issue persists - please contact

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